HOW TO BOOK

• You can ring us to book and enquire. We can take card payments over the telephone. 
• We can email or post out a booking form.
• Complete the Booking Form and return to the address on the form with your payment by cheque. If you require confirmation of your booking either by email or post, please let me know. If you do not have an email address please enclose an s.a.e. with your booking form.
• If the list for an event is full, you will be contacted and your name added to a waiting list. In the event of a fully booked event cheques will be returned. If the cheque includes payment for more than one event then a Credit Voucher will be issued.
• All theatre and show tickets are handed out on the coach on the day.

CANCELLATIONS

• In the event of a cancellation of a booking (by you) every effort will be made to find a replacement.
• You may, of course, find your own replacement (who does not necessarily have to be a member), but if no replacement is found then it is regretted that any monies paid cannot be refunded.
• You are entitled to cancel without penalty if the terms or detail of the booking changes significantly – you can take a substitute trip. In certain circumstances, i.e. if admission charges do not have to be paid in advance, it is possible to refund such charges to you, the member – again by means of a Credit Voucher. But if any pre-paid tickets are involved then it will be understood that refunds cannot be made.
• In the event of a cancellation (by me) I will let you know outside 2 weeks of the date of departure and you can either receive a full refund or credit the amount towards another trip.

COACH PICK UP POINTS

Members are asked to show on the booking form where they wish to be picked up.

• Hereford is at the rear of Merton Meadow Car Park which is behind the Hereford Football Ground.
  £5 parking all day currently. (£4 if parking before 8am).
• Leominster – Broad Street Car Park HR6 8DD. Behind the Original Factory Shop. Cost for all day is £3.00.
• Ross on Wye – at the top of Edde Cross Street or Wilton Road Car Park HR9 5JA which is £1.00 to park all day.

In between I am happy to pick up at certain points along the A49, or along the route, but do make sure your pick up point is clearly indicated in large letters on the Booking Form. It is as well, perhaps, to check by telephone a day or two before, that all is well – mistakes can happen.   

HOLIDAYS

Deposit

A non-refundable deposit of £50 per person will secure the booking and confirmation will then be sent out to the ‘lead name‘ customer on the booking, and sent to the address given at the time of booking. Your balance will then be due 2 months before your holiday departure. If you book a holiday within 2 months of the departure date, full balance is required. 

Cancellations 

You or any member of your party may cancel at any time either in writing or in person at the office. We strongly advise taking out a suitable travel insurance cover.
Rural Concierge works together with TOWERGATE INSURANCE, so if you would like a quote or to buy insurance from this company, please CLICK HERE and complete the online form.

We are liable for payment to our suppliers for arrangements, therefore we may need to retain some of your payment (if balance has been paid). We will always aim to help you as sensitively as we can. 

Name Transfer 

You can transfer your booking to someone else at an administration charge of £10 per booking. 

Medical Assistance on Holiday 

If you fall ill on holiday our Tour Manager will make all necessary phone calls and arrange medical assistance for you through the National Health Service. 

Accessibility 

We understand and are considerate to anyone with more limited mobility. Whenever possible, we cater for special requirements, such as walk in showers or special diets. Please add any special requests on your booking form. All customers must be able to manage the steps onto and out of the coach and to walk short distances. 

Coaches 

The coach we use are comfortable with toilet facilities on board, and we make regular comfort stops en route. Always good for a leg stretch! 

Payment Options 

Your payment can be made by a cheque (made out to “Rural Concierge”), by card, bank transfer or cash. If you wish to breakdown the payment of your final balance into smaller manageable payments, please let us know when booking your holiday. 

If we cancel your holiday 

We do expect every holiday to go ahead, but if we have to cancel your holiday, we will offer an alternative or a full refund (inc. deposit). 

All brochure information has been published in good faith and is true at the time of booking.

OVERSEAS HOLIDAYS

ENTRY PASSPORT, VISA & IMMIGRATION REQUIREMENTS & HEALTH FORMALITIES

The entry, passport, visa, health, and immigration requirements applicable to your itinerary must be checked and fulfilled by you. It is only possible for us to provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable.

It is important to check the current position before leaving in case requirements have changed.

The majority of countries now require passports to be valid for at least six months after your return date. Check with the Embassy of the country you are visiting if your passport is in its final year. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports

Please check https://uk.usembassy.gov

It is recommended that you obtain a UK Global Health Insurance Card (UK GHIC) prior to departure unless you already possess a European Health Insurance Card (EHIC).

For travel to Norway, Iceland, Liechtenstein and Switzerland, UK GHIC and EHIC cannot be used for medical treatment. A comprehensive medical insurance policy should be obtained prior to departure to cover emergency medical care and associated costs.

Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit https://www.gov.uk/travelaware

BOOKING CONDITIONS 

In the event that you cannot travel or incur any other loss because you haven't met entry, passport, visa, immigration or health requirements, we will not be responsible. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any entry passport, visa, immigration requirements or health formalities.

Please note: The impacts of Brexit may change your visa, ticket and health requirements. Please check in advance of your departure, any impacts of Brexit on your travel, to ensure that you fulfil the requirements post-Brexit, including any passport validly requirements. The UK Government passport checker can be found here https://www.gov.uk/check-a-passport-travel-europe

FOREIGN, COMMONWEALTH & DEVELOPMENT OFFICE ADVICE
Please make yourself aware of Foreign, Commonwealth and Development Office (FCDO) advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the FCDO to avoid or leave a particular country may constitute Events Beyond Our Control.

FINANCIAL PROTECTION INSURANCE

EVO INSURANCE FINANCIAL PROTECTION Policy Period: 1st DECEMBER 2023 – 30th NOVEMBER 2024

RURAL CONCIERGE is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the current ''The Package Travel, Package Tours Regulations '' all passengers booking with RURAL CONCIERGE are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of RURAL CONCIERGE.

This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.

Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request.

In the unlikely event of Insolvency of RURAL CONCIERGE please follow the procedures below:

Claims should be submitted in writing within 14 days of the Administration order or the RURAL CONCIERGE being declared insolvent supported by documented evidence quantifying the value of the claim. 

Claims should be submitted to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com   

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.

**Policy Period covers bookings made within the dates specified regardless of date of travel**   

I look forward very much to meeting you on one of our group trips very soon. 

Yours sincerely, 

Liz Hill